Our Latest Exclusive Customer Experience Insights
The 360Connext team has been putting a lot of thought into what it means to be a member of the CXI® Club. We believe our subscribers should get the first look at our exclusive customer experience...
View ArticleYour Email Subscriptions Can Destroy Real Connections
Email marketers are following terrible advice. This seems to be the case as I keep seeing the same thing over and over and over again. Many of us who make it a point to network, exchange business cards...
View ArticleWhat Can You Do to Reduce Customer Effort Today?
I have a question for you today. Think about how much effort you exert every day. You have responsibilities. You work hard, you care about the results you get, and you are a leader in a professional...
View ArticleWhy Positive Word-of-Mouth is Insanely Powerful
What do you think when someone tells you about something that’s “gone viral?” Do you think it’s a funny video? A cringe-worthy comment? A parody of the latest topic in the zeitgeist? I don’t know about...
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