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Our Latest Exclusive Customer Experience Insights

The 360Connext team has been putting a lot of thought into what it means to be a member of the CXI® Club. We believe our subscribers should get the first look at our exclusive customer experience...

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Your Email Subscriptions Can Destroy Real Connections

Email marketers are following terrible advice. This seems to be the case as I keep seeing the same thing over and over and over again. Many of us who make it a point to network, exchange business cards...

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What Can You Do to Reduce Customer Effort Today?

I have a question for you today. Think about how much effort you exert every day. You have responsibilities. You work hard, you care about the results you get, and you are a leader in a professional...

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Why Positive Word-of-Mouth is Insanely Powerful

What do you think when someone tells you about something that’s “gone viral?” Do you think it’s a funny video? A cringe-worthy comment? A parody of the latest topic in the zeitgeist? I don’t know about...

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